Refund Policy

1. General provisions

1.1. This Policy sets out the conditions for refunding the funds paid by the User for access to the WoW Brain platform.

1.2. The Policy is developed in accordance with Law No. 2300-1 of 07.02.1992 «On Consumer Rights Protection», the Civil Code and the terms of the Public Offer.

2. When a refund is possible

2.1. A refund is made in the following cases:

• Cancellation within 7 days. The User has the right to cancel the service within 7 calendar days of payment, provided that the paid features of the Platform have not been used intensively (no more than 3 sessions).
• Technical failure on the Platform's side. If the Platform was unavailable for more than 24 consecutive hours through the Operator's fault, the User may request a proportional refund or an extension of the paid period.
• Double charge. In the event of an erroneous repeat charge, the duplicate amount is refunded in full.
• Service not matching the description. If the services provided materially do not match the plan description on the website.

3. When a refund is not possible

3.1. A refund is not made in the following cases:

• more than 7 days have passed since payment;
• the User used the paid features intensively (more than 3 full sessions);
• the User downloaded materials for offline use (certificates, reports, PDFs);
• the account was blocked for violating the User Agreement;
• expiry of the paid period — a subscription renewal for a new period is non-refundable after the end of the corresponding month.

4. How to request a refund

4.1. The User sends a written request to the address support@wow-brain.com with the subject «Refund».

4.2. The request must include:

• the surname, first name and email used at registration;
• the date and amount of payment;
• the payment ID from the receipt (if available);
• the reason for requesting a refund;
• the refund details (as a rule, the refund is made to the same payment instrument).

5. Review and refund timelines

5.1. The request review period is up to 10 business days from receipt of the complete set of information.

5.2. Once a refund is approved, the funds are transferred to the original payment instrument within 10 business days. The time it takes to credit your account may depend on your bank and usually takes 3–7 business days.

5.3. The refund is made in the same currency in which the payment was made.

6. Fees and deductions

6.1. Upon refund, the actual cost of the services used by the User, calculated pro rata to the days of use, may be deducted.

6.2. Payment system and acquiring fees, if charged at the time of payment, are non-refundable.

7. Disputes

7.1. If the User disagrees with the Operator's decision, they may send a pre-trial claim to support@wow-brain.com. The response period is 30 calendar days.

7.2. Disputes are resolved in accordance with the applicable law.

8. Contacts for refund matters

Email: support@wow-brain.com
Address for written correspondence: 9 Temasek Boulevard, #29-01 Suntec Tower Two, Singapore 038989

Edition of May 27, 2026.